TREKK360 support.
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Setup guides, the field SOP manual, and direct help from the TREKK360 support team.

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Send a request and our team will follow up, or reach us directly by phone or email.

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Check the field SOP manual, install the Insta360 app for camera control, or follow TREKK360 for updates.

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DOWNLOAD SOP

Field SOP manual

Step-by-step kit setup and use for tripod and pole deployment: safety, equipment, capture workflow, packing, charging, and field tips.

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DOWNLOAD APP

Insta360 app

Install the companion app for camera pairing, live preview, and remote capture control.

Standard deployment steps

01

TRIPOD SETUP

Set up the tripod and deployment rig

Extend the tripod legs on stable, level ground. Slide the motorized deployment rig into the tripod head and lock the clamp. Connect and switch on the battery pack (five green lights means a full charge).

02

CAMERA & LIGHT

Connect the camera and light

Spool out about 3 ft of tether and clip the O-ring to the carabiner. Lock the light into the camera's red quick-connect sleeve, then click the light into the pulley quick-connect.

03

CAPTURE

Lower the camera, then record on the way up

Write the project name and structure ID on the reference board and place it on the north side of the opening. In 360 Video Mode, lower the camera close to the bottom, then record while raising it at about 50% speed. Stop 6–12 inches below the rig with the board in view.

04

PACK & CHARGE

Pack down and charge

Turn off the camera, lights, and motor. Release the clamp, lift off the rig, and return everything to the case. Recharge the battery pack when it shows three or fewer green lights.

Frequently asked questions

CAMERA

Which camera model do you include in your kits?

Every TREKK360 kit ships with the Insta360 X5.

CAMERA

Is your system water-resistant?

Yes. The TREKK360 camera is water-resistant and performs in wet conditions, moderate flow, and the high humidity typical of active sewer structures.

PROCESSING

Do I need to contract with TREKK for processing panoramic viewers and 3D models?

Not at all. Many of our customers use their preferred software or third-party services with the images captured by the TREKK360. However, we do offer professional processing and creation of Panoramic Viewers and 3D Models, handled by our team of highly skilled technicians.

3D MODELS

Can TREKK360 generate point clouds as accurate as LiDAR?

This camera system uses photogrammetry for deriving 3D models and point clouds, which is not the same as LiDAR-derived point clouds. Unlike cameras, LiDAR uses lasers to measure distance, which offers an even tighter accuracy of measurement in a very dense scan. While TREKK360 and photogrammetry can derive “point clouds” from photogrammetry, these are not of the same degree of accuracy as a truly LiDAR-derived scan, and should not be relied upon for survey tolerances. We tend to see 1% to 2% of error over the total length of photogrammetry-derived measurements, which is a broader tolerance than the mere millimeters of error derived by LiDAR. However, for a majority of applications in Sanitary and Stormwater inspections, photogrammetry offers an acceptable measurement standard that is more practical to deploy across masses of structural inspections.

VIRTUAL INSPECTIONS

Do you offer virtual inspection services for any scans uploaded by TREKK360?

Yes! Our project engineers and data technicians have performed thousands of virtual inspections and can offer a custom quote for your needs. Feel free to reach out to us to start the dialogue!

POWER

What kind of batteries are needed for a TREKK360 kit?

We designed this system to be as versatile as possible, so standard rechargeable 18650 batteries are used to power the lights, and a drop-in rechargeable battery pack powers the motorized deployment rig. All batteries are supplied with each kit, and more can be purchased at online retailers.

TRAINING & SUPPORT

Do you offer on-site training and support services for field staff?

Yes, we can arrange for this, and even virtual/phone call support too. Custom quotes for ongoing support services can be made upon request, at any time.

WARRANTY

What kind of warranties or repair options do you offer with the purchase of a TREKK360 kit?

We offer a standard 1-year warranty from the date of purchase, covering defects in operational parts and workmanship. This includes the camera, provided it is used under normal operating conditions and not due to accident or neglect. Any defects that were incurred as a result of improper exposure to water or chemicals, shock, impact, or improper storage will not be covered in this warranty. For parts covered within warranty, simply return to us with purchase verification and we will refurbish or issue a replacement. For all other repairs outside of warranty, individual component replacements will be quoted as needed.

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